In accordance with legal provisions, the City of Dubrovnik is committed to providing privacy and protection of personal information to VISITOR CARD customers. When purchasing a VISITOR CARD, only basic customer information is collected, which is only necessary to complete the purchase of these cards. All customer information is strictly kept and is only available to employees who need this information to do the job.All employees and business partners are responsible for respecting the principles of privacy and protection of personal information, and will not be used to send advertising messages without the consent of customers. nor for the purpose of any marketing action.

The purchase and registration process
In order to make a purchase or submit a query on this site, the user or the buyer pre-registers. During registration, users are asked for contact information (such as first and last name, e-mail address, residence address). This information is used to contact the customer when answering questions posed through our website and to ensure the privacy of users when controlling a purchase or entry or change of information. The user or the buyer can send a query without data only with the correct e-mail address.

The credit card payment process is done through WebPay, one of the leading systems in the card industry. The secrecy of your information is protected and secured using SSL encryption. Online payment pages are secured using Secure Socket Layer (SSL) protocol with 128/256-bit data encryption. SSL encryption is a process of encrypting data to prevent unauthorized access during transmission. This enables secure information transfer and prevents unauthorized access to data when communicating between your computer and the WebPay service, and vice versa. The WebPay service and financial institutions (card companies) exchange data using a virtual private network (VPN), which is protected from unauthorized access. Credit card numbers are not stored and are not accessible to unauthorized persons.

This site may contain links to other websites. Please note that DUNEA cannot be held responsible for respecting the privacy of these other websites. We encourage our customers to read the privacy statements of each site that collects personal information. This privacy statement applies solely to information collected from

Collection and processing of personal information
In the process of purchasing a VISITOR CARD, that is, in the process of realizing the desired service and for providing information and information related to your purchase, we will use only the information you voluntarily provide us. We undertake not to sell, disclose or provide any of your information to a third party in a manner not specified in this statement.

DUNEA collects personal information and can use it to provide customers with support, answers to queries and objections.

What information we collect
Personal information: name, surname, address, place and country of residence, postal code, email address, telephone / fax number.

Purpose of data collection
Purchase VISITOR CARDS – to process your purchase.

Transfer to third parties
Personal data may be transferred to third parties, provided that there is a legal basis for the transfer.

How long we keep your information
We only store and process personal information for as long as is necessary to realize the service.
Personal data that are no longer required are either irrevocably anonymized or destroyed in a secure manner.

Web shop:
Access to the web shop or online purchase is possible with registration.
The information provided by the user upon registration is stored on the server and in a business program that is accessed by the employees of that department along with the codes for accessing the business program. DUNEA hereby informs VISITOR CARDS customers that it does not store or process credit card information or any such information on its website but on the protected web sites of WebTech d.o.o. (WebPay services) where everything is done through encryption and to us as a company, this information is not visible in its original form. You, as a VISITOR CARD user or customer, may decide to leave the data permanently on the billing pages, but this information is not on our servers or within our software. We encourage you to read how these sites process and record this type of information.

Right to delete user personal information:
The VISITOR CARD user or customer is entitled to request deletion of the room data at any time. It may do so by sending a request to and the data will be deleted without delay unless there is a legal obligation to keep the said data, a legitimate interest and a basis for the exercise of your legal rights. We will be able to provide feedback at your request only if the request was sent from an active email recorded in our business software with the exact information inside the email (name and surname) to protect you from the possibility of exposing your personal information to a third party.

Right to object
If, despite all the personal data protection measures taken, you feel that you have grounds for objection, please contact In addition to objecting to the City of Dubrovnik, you can also file a complaint with the Personal Data Protection Agency.

DUNEA may change its privacy statement at any time by posting the modified privacy text on and the mobile version of that website. Through this DUNEA hereby invites every VISITOR CARD customer to read this statement prior to purchasing, and if he or she does not agree with this privacy statement, we instruct the user to leave, access and not use This Statement of Privacy comes into effect immediately after being published on the website, and on the mobile version of the website of the same name. Continued use of this site by the user after the Privacy Statement enters into force is deemed to be the endorsement and acceptance of this Privacy Statement by the user.

About us
Terms of use

Branitelja Dubrovnika 41
20000 Dubrovnik

Tel: 020 312 714